Launched in 2007 Group is a UK-based bank management, recoveries management, and business process outsourcing firm working in the B2C markets with offices in both Glasgow and Stratford-upon-Avon. Its focus is on recognizing its clients' requirements and delivering innovative solutions which help assemble triumph both for them and for their customers.
Now employs over 220 FTE with a capacity to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely regarded as a leader in regards to innovation and the usage of new technologies has established itself as a market leader when maintaining its freedom from bigger less agile competitors. Considering that the companies launch back into 2008 and its team have won a number of high profile business awards including, Best use of technologies for itself service customer portal WeWantToSayYes.co.uk and again in 2016 for its own voice recognition dialler platform, in addition to being known for advanced use of technology is to date the sole DCA to have won both very best consumer and finest commercial DCA.
When you work without a taken for granted, we have some time to get to know you and your clients, the approach we invent for you is particular to your business requirements and evolves along with our partnership.
Customer focussed, has always worked with the impression that regardless of the current situation a customer finds themselves dealing with, which they are and will always stay a valued customer of our customers, this ethos implies that functions with its clients across a selection of debt forms and age. In addition to working with clients on late arrears and elderly debt accounts also works with lots of customers at very early stage arrears, frequently at a white tag capacity representing and carrying the name of some of the UK's biggest names.
Investing in our customers, we're a professional services company working to a very high set of standards that are governed by the Financial Conduct Authority, also as member of the highly regarded Credit Services Association we are dedicated to ensuring that all our people work into the very highest of standards. Training and Development play an integral part in the working lives of all employees at all levels, Coaching does not finish once induction is completed but is ever present during the working atmosphere.
Quality assurance plays an integral function in all that we do ; QA rolls all elements of our organization and is covered Top 10 Debt Collection Rights for Consumers Credit.com with our line of defence and backed up via our own internal audit group and different compliance functions.
Groups senior management team is composed of a number of the very experienced and well recognized professionals in the industry, with over a 150 years linked here combined experience in the realm of financials.